Great staff effort, but two days later my car is still stuck at the dealership

I want to start by sincerely commending Muhammad, Denise and Thembekile. They have each gone above and beyond to assist me. They were professional, patient and in my view, genuinely tried everything possible to resolve my issue. My frustration is not with them at all; they deserve recognition for their efforts and commitment.

Unfortunately, LiquidCapital’s systems and processes have completely let me down. All that was required was a simple policy amendment based on my enquiry. Despite repeated follow-ups and the dedication of these three staff members, the matter is still unresolved. Meanwhile, my car has been stuck at the dealership for the second day in succession, leaving me stranded and frustrated. Not knowing if this will ever be resolved.

The amount of admin and back-and-forth has become overwhelming and I am done with this process. It is disappointing that such capable staff are undermined by systems. LiquidCapital urgently needs to improve its internal processes so that customers don’t have to go through this kind of experience.