Goodwill for the 45 km

Karabo and her Team leader(Dolly) from customer care assisted me within 30 mins and other consultants gave me run arounds namely:Muhammad and Lesego. To a point where the calls got cut and they never return the call,they put me on hold for 18mins/25 to 30mins . Muhammad was the first person I spoke to at 10am and the matter was not resolved, I’m really disappointed with how they handled this case. I spoke to Karabo for 10 mins and she managed to get the matter sorted in 30mins. I lost money because the car was at the dealer the whole day and liquid capital told me that they escalated the matter from 10 am and I only got assistance from Karabo at 15:30/16:00