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anthea E

1 reviews | Active since Jun 2016

22 Aug 2022, 10:43

GATVOL, **** SERVICE, **** POLCIY!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am so disgusted with the Service from Liquid Capital and the **** Policy that they sell to us. I have this policy since 2019. my vehicle went for its 1st service @135Feb 2021. the next service was due in the next 12 months Feb`2022, but when I took the car for this service apparently i was over the kilometers and it was an up and down of calls with liquid capital myself and the Service Centre. i was than told that i was over the kilometers, what ****? is it not either or. my understanding is that you apply kilometer of a 12 month cycle. because my service was in Feb`21, i that took the car end Feb. march`22 for the next service (applying the 12 month cycle.) i was than told about the they doing that on cirticy (**** again) there is nothing of cirtosy when i am paying for the service and this require the service to be given, Today agaiin i took the vehicle in for the service i am back to square 1. thys now stating that my contract is cancelled after the last service? Who advise me of this, of course no-one, like the manager Dolly Kubeka clearly stated, they don't have to advise me of any thing i must read my policy. i have now only taken the vehicle for 2 services, yet i am paying for 3 services? where is my money for the other service? why is my account still being debited? Liquid capital is full of **** and they institute loop holes to irritate clients, maybe this is how they make their money! i want my money back for the extra service as i only did 2 services. after the last incidence i was told not to to bring the car back at 180k which i did today just to receive the same **** and ISSUE AGAIN. i am GATVOL now! I am reversing my payment until i can get proper SERVICE ANSRWERS AND ASSISTANCE!

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Replies (1)
LiquidCapital
LiquidCapital's reply22 Aug 2022, 10:47
Official
Hello Anthea

We are sorry to hear that you have not had a great experience with us.
 
We have escalated your concerns to the relevant department to investigate.
 
We will be in contact with you shortly.
 
Regards
LiquidCapital Team