Frustrated at Bad Service and *********** Call Center Management

In my entire lifetime I cannot say that I have come across a company with as bad customer service and incompetence from their call center as that of Liquid Capital. I have been transferred for the last 30 to 40minutes from one section to another. When I call the number on my policy options come up to select, I select option 4 to get me to the section that deals with follow ups on claims but continuously told that they only deal with warranties and with transfer me to insurance. This has happened until the point were I am so fed up I writing this review. Liquid Capital you have debit my account twice for a premium on the same vehicle. I want a refund and want to know when my refund will be done. This was to be my follow up call but is honestly left me wondering why am I still dealing with you guys and not going directly to the Insurance company you are dealing with.