Frustrated and Disappointed with Liquid Capital

I’m extremely frustrated with Liquid Capital’s poor service. I went to Kia last week Thursday to service my car and spent the whole day waiting, only to be told there’s a problem with my Liquid Capital account. When I called, I was told my VIN number was captured incorrectly and linked to someone else’s car.

It’s been a week, I’ve sent documents, spoken to different agents, and still no feedback. My car hasn’t been serviced, my kilometres are going up, and I’ve wasted airtime and fuel. Even today, an agent said she’d call me back and never did.

This is unacceptable! If Liquid Capital won’t fix this urgently, I want my money back and they can cancel the account.