GS
Grootman S
1 reviews | Active since Mar 2015
16 Sept 2025, 09:17
From promise to disappointment — my experience with LiquidCapital.
LiquidCapital called me to offer a Service Booster plan, which I agreed to and paid for faithfully for 7 months. Later, they advised me to cancel because they could not even provide the service I was paying for. After cancellation, the “refund” I received was almost the same as one premium, due to penalties and pro-rata charges. This feels like being misled and ****** — completely unfair and uncaring towards clients.
Helpful (0)
Replies (2)0
Replies (2)
LiquidCapital's replyOfficial
16 Sept 2025, 09:20Hello Grootman Sa****
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply16 Sept 2025, 09:20
Official
Hello Grootman Sa****
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
GS
Grootman S's updateReviewer Update
16 Sept 2025, 10:38Hello LiquidCapital Team,
Thank you for your response. However, I must be honest — I am not satisfied with yet another apology that offers no real solution. I have already received your call, but all I got was a series of “sorry” and “unfortunately” without any effort to resolve my complaint.
The reality is:
- You offered me a Service Booster plan which you later admitted you could not deliver.
- I paid 7 months of premiums in good faith.
- When you advised me to cancel, I was unfairly penalised and refunded an amount equal to just about one premium.
This is not acceptable. I should not carry the financial burden for a service you could not provide in the first place. I expect accountability and a fair refund of the money I paid, not sympathy. Please escalate this matter to someone who can make a decision and provide an actual solution.
GS
Grootman S's update16 Sept 2025, 10:38
Reviewer Update
Hello LiquidCapital Team,
Thank you for your response. However, I must be honest — I am not satisfied with yet another apology that offers no real solution. I have already received your call, but all I got was a series of “sorry” and “unfortunately” without any effort to resolve my complaint.
The reality is:
- You offered me a Service Booster plan which you later admitted you could not deliver.
- I paid 7 months of premiums in good faith.
- When you advised me to cancel, I was unfairly penalised and refunded an amount equal to just about one premium.
This is not acceptable. I should not carry the financial burden for a service you could not provide in the first place. I expect accountability and a fair refund of the money I paid, not sympathy. Please escalate this matter to someone who can make a decision and provide an actual solution.