PB
Poppy B

1 reviews | Active since May 2023

22 Jul 2023, 10:40

Fantastic Customer service

I had a problem with my car service plan, it has to be amended in order for me to be able to service my car. I called Liquidcapital customer services I got through to Tiisetso Ramogadi. She was an absolute star. She escalated the matter to her manager, emailed me the amendment policy documents, phoned to check whether I received the documents. Advised on the turn around time, and followed through the whole process. She showed so much love and care . Her customer service was unbelievable. Most customer service agents promise to call back, but they never do. Keep up the good work, you turned a frustrating moment into an amazing experience.

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Replies (1)
LiquidCapital
LiquidCapital's reply24 Jul 2023, 08:00
Official
Hi Poppy 

Thank you for taking the time to compliment the service received from Tiisetso.

We are happy to hear that you had a great experience. 

We will share your compliment with the rest of the team. 

Regards   
LiquidCapital Team