False mis-print on extended Vehicle Maintenance Contracts

I write to you on my dissatisfaction where up front payment was made to extend Maintenance plan on vehicle however was told there is a 6 month waiting period to claim.

As per the contract provided this was not even started & now apparently there has been a mis-communication from the Sale person Chani can der westhuizen which is utter nonsense as this is not as per the agreements made as per the contract approved & signed.

This matter needs to be raised to the highest authority as now it looks like this matter from the sales person seems to be very confused & cannot assist. Extremely disappointed & very poor communication & Customer Service.