False maintenance plan, won’t pay!

On 28 July 2025, my vehicle was called out of service after I was informed that my maintenance policy would not cover the required service due to the policy having been sold to me based on erroneous mileage information. Since that date, despite multiple follow-ups, I have not received:

The documentation I requested in order to log a formal case with the Ombudsman; and

The repayment of my policy premium, which remains outstanding.

This delay has caused me considerable inconvenience and financial strain, as I have been unable to escalate the matter formally or recover funds that are rightfully due to me.

I hereby request that the outstanding documentation and my premium refund be provided to me.

I trust this matter will be given the urgency it warrants and that I will receive your written confirmation and resolution without further delay.