False claim approval

Good day

I am very upset with liquid capital as I had very bad experience with you,

I Called on Monday and Spoke to Nhlakanipho regarding taking my car in for service and was asked all relevant questions including the milage on the car and she advised that I can take the car in and the company will cover ,when I took the car in today I got a different story from Ford where they advised that because of the mileage on the car they can not work on the car according to the policy with Liquid Capital ,it will not cover but if they proceed I will have to pay in cash now what passes me the most is that this information was given prior to me taking the car in and I was told that he insurance would cover tfor this service and given the green light to ho ahead and take the car to Ford for service, I want this fixed As soon as possible and by all means pull out the recording that states that I can take in the car for the service in Monday and according to that call I hold liquid capital accountable for these costs