Extremely Bad Customer Service

Today is the 9th of September and i am still waiting for feedback from Liquid Capital. I emailed them on the 14th of July asking them a simple question. I renewed my Service plan with them again, however when i received my documents, it stated that my vehicle's current KM's was 120 000km. Which was not correct. My car was only on 89 446Km's. All i want to know is, did the agent quote me correctly and is my premium not higher due to the KM's he loaded? I was told to send a picture to the person emailing me the whole time which is at no help at all. I sent the picture on the 30th of July. On the 20th of August i received an email back from this Siyamtanda Nqwelo telling me that the KM's confirmed was 89 700 and that my last service was done for the 105 000km and that my services are then done annually. THIS IS NOT WHAT I ASKED, and it is now the second or third time i email this person back saying the same thing over and over again. I need to know if my premium / instalment per month was worked out correctly due the KM's on my schedule that shows wrong. My first debit order with their admin fee has already been deducted, but i am still waiting for feedback. This is extremely bad customer service and i am really disappointed in Liquid Capital. To add that this Siyamtanda Nqwelo does not care about her/his customers and does not have any decency to get back to a customer. A company does not need employees like this as they are a reputational risk to their business!