Either **** or failed to clarify Service Agreement

When the service was sold to me, they led me to believe my service will start at 75 000km. So I take my car for the service only to have the car company phone me and tell me that according to Liquid Capital, I am only covered from 77 000km.

Liquid Capital then instructs me to phone customer care. I phone them, after holding for 5 minutes while the phone is ringing, I hang up and call the maintenance section. I reach someone, tell them of my issues, only to be transferred back to customer service with nobody answering.

I redial for maintenance again, finally reaching someone, explaining to them that I am extremely unhappy and that they should not transfer the call since nobody answers. She then walks to customer care to speak to someone. She then comes back to tell me that she has spoken to someone and will transfer me.

I wait on the phone for another 10 - 20 min to speak to someone who is supposedly waiting for my call. Just to be told that they do not cover the 75 000km since my "expired" service plan was going to cover that. So it will only cover me from 90 000km.

So I ask them to move it. I am told I need to email them for this to happen. So I ask him to send me an email so I can reply with this. He does so and I rep**** with the instruction and CC's customer care. I am waiting on a response from them.

I also requested that they send me all the recordings of the dealings I have with them just to be instructed that I have to phone them and listen to the requested one. This is unacceptable.