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I am extremely disappointed with the service I have received from Hyundai Durban South and Liquid Capital. I took my car in for its 3-year, 45,000 km service on 23 December 2024, and raised two issues: a jamming seatbelt and a shudder when braking. Upon inspection, I was informed that both the brake discs and seatbelt needed replacement.

The seatbelt was replaced under a warranty claim on 27 December 2024, but when it came to the brake discs, the dealership had difficulty obtaining authorization from Liquid Capital. When I reached out to Liquid Capital, I was told that the claim was being classified incorrectly as a maintenance claim and should be a warranty claim. Hyundai insists it's a maintenance claim. Liquid Capital continues to reject the request for authorization, citing it as a warranty issue, even though the need for the brake disc replacement was clearly identified.

As a customer who has paid for a maintenance plan to cover situations like this, I’m frustrated and dissatisfied. I have always ensured my vehicle is regularly serviced and maintained, yet this is now the third instance where I’ve faced recurring issues with this car, which I’ve had since its purchase. Despite acknowledging that repairs are needed, the responsible parties are unwilling to take accountability for the associated costs.

I expected better service, especially considering I have a maintenance plan in place. This whole experience has been time-consuming, stressful, and disappointing. I would not recommend Hyundai Durban South or Liquid Capital based on my current experience.