Distrustful and *********

My car service plan expired last year and knowing the cost of having your car serviced I decided to look into the option of an extended service plan. I found the company Motor Happy which is underwritten by Liquid Capital. I called them and the consultant was quite helpful. He asked for the mileage on the car which at that point was +/- 82 0000 kms. I told him I wanted the service plan to cover me for my next service at 90 000km

When I received the contract my services started at 105 000km. I called the consultant back and queried the contract and the consultant advised me that the service plan would kick in after 4 premiums had been paid and by that time I would pass the 90 000km.

I have been paying the contract for the past 3 months and my 4th premium goes off tomorrow on the 25th; however my mileage is not past the 90 000km mark. So I called the company and explained what the consultant had said to me. The logged a query and I received a call today from Sizeni Ntshangase.

Not helpful at all. Not even willing to consider assisting in any way. Automated response to everything is " The consultant sold the policy correctly". Not willing to try to suggest that they could look further into this to assist. Nothing . Even when I suggested that they cover me for the upcoming service and drop my last service ; "the consultant sold the policy correctly" like a parrot.

I was extremely upset and told her that I am the customer. Your consultant provided me with the incorrect information and now I must carry the cost of your misinformation. I then told her I will ensure people are aware of how this company treats their customers. I will post this on as many public forums and she was quite stroppy in her response and said I can go ahead.

So here you are LIquid Capital/Motor Happy and Sizena Nthshangase. Here is the first of many more public posts and retweets.