1 reviews | Active since Jun 2017

02 Dec 2019, 13:08

Dissatisfaction

My 360Service plan is still cancelled. I have sent countless emails to the customer care email, all i get is the automatic email.

I had this plan with Liquid Capital and it is suppose to lapse in 2020. I missed my premium and contacted the customer care to find out if i could still reinstate it, to my surprise I was advised that I could still pay the missed premium to update my plan. I called the consultant a week ago, he informed me that management had decided to terminate my plan and i should have received communication. I expressed my dissatisfaction and had not received assistance since.

Any response would really be appreciated as my car's service is already overdue.

Thanks

0
Replies (1)
's update04 Dec 2019, 12:16
Reviewer Update
Good Day,

Its so frustrating and disappointing how Liquid Capital clearly does not take our dissatisfaction and queries serious. Its really been over 5 working days and even when i reach out to them, no helpful response comes out of my efforts.

Please kindly assist.

Kind regards
Tlou