Dissapointing service

I had a service plan with motorhappy which ended in 2021 for my 2016 kia. I started paying cash for all my yearly services up to 2025. I decided to get another service plan through motorhappy to cover the other services from 2026, but when i took my car to my local kia dealership, my claim was rejected by motorhappy. I called the customer care line of motorhappy and they said the system rejected because it showed i last serviced my vehicle in 2021.

I feel it's dissapointed and lost trust with motorhappy as I was sold a product which doesn't work.

I was asked to send proof of all the previous years services done ,but im still waiting.