Dishonest Business

Not even deserving of one star. I am utterly disgusted with the customer service received from LiquidCapital (RenewTech previously PaintTech). I have been a customer since 2013, paying for a scratch and dent policy R99/month. In 2016 I bought a new vehicle and asked for my vehicle details to be updated, after numerous attempts to get a response from them, someone emailed me back stating they need the vehicle's NATIS papers to perform the action, which I could not obtain from the bank and I left it at that. Recently I bought a new vehicle again and made contact to have the vehicle's details updated to continue with the policy. Only this morning, I was told that the policy is not transferrable and that if I wanted a new policy, that an agent would call me. I have done a quick calculation and come to a total amount of R5346 that was deducted from my account, knowing that I changed vehicles but not telling me that the policy should be cancelled since it cannot be transferred. This is the most dishonest dealing I have ever had with a Company. I will gladly cancel my policy, if my contributions of the last 4 and 1/2 years can be refunded to me. If this problem is not sorted by the time the next debit is set to be deducted, I will stop the debit order from my side. this is simply unacceptable.