LS
Lauren S
1 reviews | Active since Aug 2018
30 Jul 2025, 11:30
Disgusting Service
I drive a Mitsubishi Eclipse 1.5T. I have had the car for 4.5 years and have only driven 45000kms. When I bought the car I took out a maintenance plan for the vehicle. The fuel filter on the vehicle has become completely clogged and when I try and accelerate the car completely "misses" and it feels like the car will stall. I have now been informed by Cargo Motors that Liquid Capital does not view this as a maintenance issue at this stage. They will only replace the filter once I have driven 90000kms. SERIOUSLY ........................... what is the difference. Surely this is showing that there is an issue with the design of the filter - its not like I can manufacture my own petrol. So in good faith I paid for a maintenance plan that is not worth the paper it is written on. And in good faith I bought a Mitsubishi motor vehicle thinking I was buying a quality Japanese car. Obviously I was wrong on both my assumptions - Mitsubishi clearly use inferior parts on their cars and they are not prepared to assist me either
Helpful (0)
Replies (6)0
Replies (6)
LiquidCapital's replyOfficial
30 Jul 2025, 11:33Hello Lauren Sher
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
LiquidCapital's reply30 Jul 2025, 11:33
Official
Hello Lauren Sher
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
LS
Lauren S's updateReviewer Update
30 Jul 2025, 11:43According to your website - a fuel filter is covered under your service plan. My car only goes for a yearly service due to my low km's. My next service is only in December but I have been informed by Cargo Motors that Liquid Capital will only replace it once I have driven 90000kms. Again what is the difference - I took out a maintenance plan to cover all issues like this so that I would not get unplanned expenses. Conflicting information or just lies
LS
Lauren S's update30 Jul 2025, 11:43
Reviewer Update
According to your website - a fuel filter is covered under your service plan. My car only goes for a yearly service due to my low km's. My next service is only in December but I have been informed by Cargo Motors that Liquid Capital will only replace it once I have driven 90000kms. Again what is the difference - I took out a maintenance plan to cover all issues like this so that I would not get unplanned expenses. Conflicting information or just lies
LS
Lauren S's updateReviewer Update
30 Jul 2025, 13:58Cargo Motors called me back and advised that Liquid Capital are only prepared to pay part of the costs. Can the lady that called me please call me back to verify
LS
Lauren S's update30 Jul 2025, 13:58
Reviewer Update
Cargo Motors called me back and advised that Liquid Capital are only prepared to pay part of the costs. Can the lady that called me please call me back to verify
LiquidCapital's replyOfficial
30 Jul 2025, 16:42Hello Lauren Sher,
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you.
We hope the information we provided has effectively resolved your complaint.
If you need any further assistance, please feel free to reach out.
We appreciate your feedback and look forward to serving you better in the future!
Warm regards,
LiquidCapital Team
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you.
We hope the information we provided has effectively resolved your complaint.
If you need any further assistance, please feel free to reach out.
We appreciate your feedback and look forward to serving you better in the future!
Warm regards,
LiquidCapital Team
LiquidCapital's reply30 Jul 2025, 16:42
Official
Hello Lauren Sher,
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you.
We hope the information we provided has effectively resolved your complaint.
If you need any further assistance, please feel free to reach out.
We appreciate your feedback and look forward to serving you better in the future!
Warm regards,
LiquidCapital Team
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you.
We hope the information we provided has effectively resolved your complaint.
If you need any further assistance, please feel free to reach out.
We appreciate your feedback and look forward to serving you better in the future!
Warm regards,
LiquidCapital Team
LS
Lauren S's updateReviewer Update
31 Jul 2025, 16:13I want to thank Mokgatlhe from Liquid Capital for her outstanding service. She contacted me within 15 minutes of my initial post and kept me updated throughout on all her attempts to resolve my issue.
LS
Lauren S's update31 Jul 2025, 16:13
Reviewer Update
I want to thank Mokgatlhe from Liquid Capital for her outstanding service. She contacted me within 15 minutes of my initial post and kept me updated throughout on all her attempts to resolve my issue.
LiquidCapital's replyOfficial
01 Aug 2025, 12:42Hello Lauren Sher,
We want to take a moment to express our heartfelt thanks for your compliment about our service.
Knowing that you had a fantastic experience truly warms our hearts!
Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing.
If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist.
Wishing you a wonderful day ahead!
Warm regards,
The Liquid Capital Team
We want to take a moment to express our heartfelt thanks for your compliment about our service.
Knowing that you had a fantastic experience truly warms our hearts!
Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing.
If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist.
Wishing you a wonderful day ahead!
Warm regards,
The Liquid Capital Team
LiquidCapital's reply01 Aug 2025, 12:42
Official
Hello Lauren Sher,
We want to take a moment to express our heartfelt thanks for your compliment about our service.
Knowing that you had a fantastic experience truly warms our hearts!
Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing.
If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist.
Wishing you a wonderful day ahead!
Warm regards,
The Liquid Capital Team
We want to take a moment to express our heartfelt thanks for your compliment about our service.
Knowing that you had a fantastic experience truly warms our hearts!
Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing.
If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist.
Wishing you a wonderful day ahead!
Warm regards,
The Liquid Capital Team