NM
Naso M
1 reviews | Active since Sept 2023
09 Jun 2025, 16:19
Disappointed Customer
After they captured my car details incorrectly I was told to go back and fetch my car as Toyota shouldn’t work on it until they fix the error on their end. So now my car is not service after paying all my payments on time. The customer care lady (Boitumelo/Boipelo) was ********** to say the list. Told me straight up that they can’t fix my issue and she won’t even hand me over to a manager, DISGUSTING, DISGUSTING. IF my claim goes through I will be cancelling with immediate affect
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
09 Jun 2025, 16:21Hello Naso
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
LiquidCapital's reply09 Jun 2025, 16:21
Official
Hello Naso
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
LiquidCapital Team
NM
Naso M's updateReviewer Update
10 Jun 2025, 13:08A lady by the name of Mpho has had my issue resolved in less than 24hours. Well done to her for saving the company name as the sales agent did a blunder from the get go and then the 1st cc agent I spoke with (Boitumelo) was even worse on the phone taking zero accountability or showing any empathy.
NM
Naso M's update10 Jun 2025, 13:08
Reviewer Update
A lady by the name of Mpho has had my issue resolved in less than 24hours. Well done to her for saving the company name as the sales agent did a blunder from the get go and then the 1st cc agent I spoke with (Boitumelo) was even worse on the phone taking zero accountability or showing any empathy.
LiquidCapital's replyOfficial
10 Jun 2025, 14:43Hello Naso, Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you. We hope the information we provided has effectively resolved your complaint. We appreciate your feedback and look forward to serving you better in the future! If you need any further assistance, please feel free to reach out. Warm regards, LiquidCapital Team
LiquidCapital's reply10 Jun 2025, 14:43
Official
Hello Naso, Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you. We hope the information we provided has effectively resolved your complaint. We appreciate your feedback and look forward to serving you better in the future! If you need any further assistance, please feel free to reach out. Warm regards, LiquidCapital Team