Disappointed

I have a service plan with Liquid Capital that l have been paying for for the past two years,fully paid up and never missed a payment.I was supposed to take my car in for it's 75 000km service,l however moved house and because my service book was in the mist of the rubble in the house l missed this and unaware took my car at 80000km.The claim was rejected completely because they only give leeway of 3000km post the 75 000km.l acknowledged this and requested a good will gesture as l was unaware of these requirements.l asked if at least they could cover the service in part as l have been a loyal customer who's account was paid up mid year already.l was told my case was escalated to management and that l would receive feedback within 3-5 hours.No feedback what so ever but just an sms that issue was resolved.

"Dear Customer, YourcustomerQueryCAS-***-N8T1J1has been resolved.Thank you, LiquidCapital Customer Service Team".

Resolved how and by whom?ls this how loyal customers are treated,yes l may have missed the mark kilometer -wise as explained but surely this is not how customers are to be treated.