Deductions but no Services

I have send this company an email on the 21 August and till today no Response. so much for the 24 hours.

Dear Sender

Thank you for your email received.

Our aim is to respond to all emails within 24 hours during working hours.

Our office hours are :

Monday to Friday

08h00-17h00

Emails received during weekends will be actioned on Monday morning.

Alternatively, you can reach us by phoning ***.

Regards,

360PLUS Customer Care

Please do not reply to this email.