Debit Order Date incorrect and Policy future dated

I am disappointed that I sent a query on the 7th of February 2022 after receiving the policy schedule. The policy schedule was future dated and set to start in October 2024. I then queried why this was the case beforehand the car was due for a service. No response was received. Another email was sent in May 2022 but no response was received. Now the car is due for a service but the organization is investigating for the second time as a call was made on the 7th of July. The query was closed as resolved with the communication that the service starts in October 2023. The agent who assisted with incepting was requested initially to set the first debit order in January 2022 but it was deducted on the 15th of December 2021. The policy was then cancelled as the debit orders were reversed. Communication was sent in December and Liquid Capital agreed that the agreement was to start the debit order in January 2022. The policy was then restarted in February 2022 as no one got back to me when banking details for manual payment were requested as the debit order did not go off on the 15th of January 2022. Now the policy is future dated.