PN
Penelope N
1 reviews | Active since Sept 2014
28 Jun 2021, 17:06
DAY LIGHT *******
I took a service plan with Liquid Capital in 2020 and i have not serviced my car with them before, i have paid them about 10 installments and i missed my first debit order at the end of May and when i called them last week i was told that my policy has been cancelled at the end of May and i need to pay R10 000 to get it reinstated.
WHY WOULD I PAY LIQUID CAPITAL TO REINSTATE MY POLICY AFTER THEY HAVE TAKEN PREMIUMS FROM ME FOR SO MANY MONTHS AND I HAVE NEVER USED THEIR SERVICES??????
THEY SAY THEY SENT ME AN SMS AFTER I MISSED MY DEBIT ORDER , WHICH I NEVER RECEIVED
PLEASE REINSTATE MY SERVICE PLAN OR REFUND ME THE PREMIUMS I HAVE PAID YOU, I AM A SINGLE MOTHER OF 3 WHO HAS BEEN USING MY LAST CENT TO PAY LIQUID CAPITAL EVERY MONTH BECAUSE I NEED TO HAVE A RELIABLE CAR TO GET ME FROM POINT A TO B, HOW CAN YOU JUST ROB ME LIKE THIS
Helpful (0)
Replies (5)0
Replies (5)
LiquidCapital's replyOfficial
28 Jun 2021, 17:13Hi Penelope We are sorry to hear that you have not had a great experience. Our Customer Care team will be in contact with you to assist further. Kind regardsLiquidCapital
LiquidCapital's reply28 Jun 2021, 17:13
Official
Hi Penelope We are sorry to hear that you have not had a great experience. Our Customer Care team will be in contact with you to assist further. Kind regardsLiquidCapital
PN
Penelope N's updateReviewer Update
29 Jun 2021, 12:18You guys are ********, I have spoken to several people and they are not able to assist me, i already have enough financial problems as it is and i get people like you who just take premiums from me and cancel my policy with just 1 missed premium.
Give me back my money at least, i don't have food in the house for my children as it is and i am finding it very difficult to come into terms that i have been donating premiums to you company only to be cancelled just like that.. where am i even going to get the money to service my car when it is due for its service later on this year???
I did not even get the message that you said you sent me to say that my policy has been cancelled.
i will never recommend your company to anyone, and i regret ever doing business with you, i should have done my research first before taking the service plan over the phone, i see there is many reviews here on how you have ****med different people. If i knew this i was going to save the money that I have donated to you guys and serviced my car for cash.
i will make sure that i spread the word for no one to ever take a policy with you guys, especially because i have quite a few people close who work in the motor industry.
if you are not able to assist me by reinstating my policy please DO NOT call me, i cannot deal with the stress that you guys have put me through. I have sacrificed so much money in the past months to pay for this service plan, even if it meant i didn't have food in the house for my service plan premium to go through because i rely on my car so much on a daily basis.
Give me back my money at least, i don't have food in the house for my children as it is and i am finding it very difficult to come into terms that i have been donating premiums to you company only to be cancelled just like that.. where am i even going to get the money to service my car when it is due for its service later on this year???
I did not even get the message that you said you sent me to say that my policy has been cancelled.
i will never recommend your company to anyone, and i regret ever doing business with you, i should have done my research first before taking the service plan over the phone, i see there is many reviews here on how you have ****med different people. If i knew this i was going to save the money that I have donated to you guys and serviced my car for cash.
i will make sure that i spread the word for no one to ever take a policy with you guys, especially because i have quite a few people close who work in the motor industry.
if you are not able to assist me by reinstating my policy please DO NOT call me, i cannot deal with the stress that you guys have put me through. I have sacrificed so much money in the past months to pay for this service plan, even if it meant i didn't have food in the house for my service plan premium to go through because i rely on my car so much on a daily basis.
PN
Penelope N's update29 Jun 2021, 12:18
Reviewer Update
You guys are ********, I have spoken to several people and they are not able to assist me, i already have enough financial problems as it is and i get people like you who just take premiums from me and cancel my policy with just 1 missed premium.
Give me back my money at least, i don't have food in the house for my children as it is and i am finding it very difficult to come into terms that i have been donating premiums to you company only to be cancelled just like that.. where am i even going to get the money to service my car when it is due for its service later on this year???
I did not even get the message that you said you sent me to say that my policy has been cancelled.
i will never recommend your company to anyone, and i regret ever doing business with you, i should have done my research first before taking the service plan over the phone, i see there is many reviews here on how you have ****med different people. If i knew this i was going to save the money that I have donated to you guys and serviced my car for cash.
i will make sure that i spread the word for no one to ever take a policy with you guys, especially because i have quite a few people close who work in the motor industry.
if you are not able to assist me by reinstating my policy please DO NOT call me, i cannot deal with the stress that you guys have put me through. I have sacrificed so much money in the past months to pay for this service plan, even if it meant i didn't have food in the house for my service plan premium to go through because i rely on my car so much on a daily basis.
Give me back my money at least, i don't have food in the house for my children as it is and i am finding it very difficult to come into terms that i have been donating premiums to you company only to be cancelled just like that.. where am i even going to get the money to service my car when it is due for its service later on this year???
I did not even get the message that you said you sent me to say that my policy has been cancelled.
i will never recommend your company to anyone, and i regret ever doing business with you, i should have done my research first before taking the service plan over the phone, i see there is many reviews here on how you have ****med different people. If i knew this i was going to save the money that I have donated to you guys and serviced my car for cash.
i will make sure that i spread the word for no one to ever take a policy with you guys, especially because i have quite a few people close who work in the motor industry.
if you are not able to assist me by reinstating my policy please DO NOT call me, i cannot deal with the stress that you guys have put me through. I have sacrificed so much money in the past months to pay for this service plan, even if it meant i didn't have food in the house for my service plan premium to go through because i rely on my car so much on a daily basis.
LiquidCapital's replyOfficial
29 Jun 2021, 13:11 Hi Penelope
We have tried to make contact with you to further assist but we were unable to reach you.
Please advise a suitable time to call you. Kind regardsLiquidCapital
We have tried to make contact with you to further assist but we were unable to reach you.
Please advise a suitable time to call you. Kind regardsLiquidCapital
LiquidCapital's reply29 Jun 2021, 13:11
Official
Hi Penelope
We have tried to make contact with you to further assist but we were unable to reach you.
Please advise a suitable time to call you. Kind regardsLiquidCapital
We have tried to make contact with you to further assist but we were unable to reach you.
Please advise a suitable time to call you. Kind regardsLiquidCapital
PN
Penelope N's updateReviewer Update
01 Jul 2021, 20:41i decided to ignore your calls as you were not assisting me in anyway but wasting my working time and making me even more frustrated. The best you could offer me was a new service plan which I have to start a new waiting period of 4 months before i can service my car.
i was literally in tears when i was speaking to the sales consultant and accepting the new offer, i took it outof desperation and tired of fighting .
I honestly hope that my car will be serviced when it is due for a service because i do not trust you guys now at all
i was literally in tears when i was speaking to the sales consultant and accepting the new offer, i took it outof desperation and tired of fighting .
I honestly hope that my car will be serviced when it is due for a service because i do not trust you guys now at all
PN
Penelope N's update01 Jul 2021, 20:41
Reviewer Update
i decided to ignore your calls as you were not assisting me in anyway but wasting my working time and making me even more frustrated. The best you could offer me was a new service plan which I have to start a new waiting period of 4 months before i can service my car.
i was literally in tears when i was speaking to the sales consultant and accepting the new offer, i took it outof desperation and tired of fighting .
I honestly hope that my car will be serviced when it is due for a service because i do not trust you guys now at all
i was literally in tears when i was speaking to the sales consultant and accepting the new offer, i took it outof desperation and tired of fighting .
I honestly hope that my car will be serviced when it is due for a service because i do not trust you guys now at all
LiquidCapital's replyOfficial
01 Jul 2021, 21:37Hi Penelope We have sent you a private message regarding your enquiry. Please confirm if we may proceed. Kind regardsLiquidCapital
LiquidCapital's reply01 Jul 2021, 21:37
Official
Hi Penelope We have sent you a private message regarding your enquiry. Please confirm if we may proceed. Kind regardsLiquidCapital