Customer service at LiquidCapital

<div>I took out two policies, one a service plan and another a warranty. I logged a query with Motor happy and this was sent to LiquidCapital. I was "assisted" by Boniswa Thusi, who when they thought they had not deducted my premium, that I should make an ad hoc payment. My concern is that firstly, my request was not understood and took 4 days to get to an understanding that the query was sent to them in error by Motor Happy. Also, Boniswa also blocked my email so I could not even understand why the query was sent to them in the first place, considering that I took out the bumper to bumper extended warranty via LiquidCapital. She referred me to another service provider to resend the same query I sent on Monday. Imagine being sent from pillar to post, for a policy you thought you had purchased via LiquidCapital'subsidiary only to be sent to M-Sure. No checks on signed documents etc, no sending the relevant info to the right place seeing as this mistake is from the company side, for failing to issue a policy Your customer service is horrible. Prior to dealing with Boniswa, I was sent one email by Thobile who then promptly never responded to anything else I sent. What I did find both ladies to have in common 1. Not understanding the problem they are trying to solve 2. Inability to communicate effectively, leading to frustration and trying to baseline without success 3. No understanding of proactive customer service, they are happy to hand off a solution that inconveniences the client</div>