Confused & Clueless Customer Care

Took out a 3yr/60,000km Service Booster Plan when I bought my car in 2020 which still had OEM service covers. When I claimed for 1st service under plan LC refused to reimburse for 2 reasons; 1) I should have claimed for 5th annual service as well even though car was covered by the OEM service plan 2) dealer must claim, I cannot pay and then claim back.

Then the consultant I was trying to fix this issue with just hung up on me, because I guess I was asking difficult questions !! Great!

I have been a LC customer for my last 3 vehicles (over 10yrs) - needless to say they won't see my business again...