Compliment- Car Service Assistance

I had missed the timeline for my vehicle’s service. I took my car to the dealership for service and only then did I find out that I had missed the timeline. I proceeded to call Liquid Capital to ask if they could allow for my claim to be processed even though I had missed my timeline. The agent (Karabo, I don’t know her name) who assisted me was very supportive and she escalated the matter to her manager and I was eventually helped, my vehicle was serviced. Thank you for the consideration and humanity with which you handled my request.