Complaint

Liquid capital does not take clients serious. I lodged a complain on 31 Aug to be refunded. The consultant told me it will take 21 days for payment. I'm frustrated by their lack of response. This morning when contacted them, I was told my query was escalated this morning which is unacceptable to me. I'm left to wonder why the 21 days. Come month end Liquid Capital will debit my account without failure - it's unfair.