Complaint

Very bad customer service, I had a claim last year to service my vehicle, and they failed to help me, yet I'm paying premiums every month.

My vehicle came on cover with 45000km on the clock, yet it's 2017model. I bought the vehicle last year in April as a used car. The agent who sold policy to me confirmed that I will claim at 60,000 km or 12 months (whichever ever comes first)

After paying 3-4 monthly premiums, I received SMS from Liquid Capital that I can claim anytime.

I have call recordings for the agent, which sold the policy to me. Yet when I claim, liquid capital says will only pay the claim of 75,000 km as it's the 5th year of the vehicle.

This continues to go to 90000km as we are now in the year 2023, yet my vehicle will be making 75,000 km.

The problem is that all this information was disclosed at the beginning, and they didn't tell me that it would not happen. They blocked me when it came to claim.

How to deal with that situation. When I asked Handler Mpho to bring the manager or get the manager to call me, not even the supervisor called me.