Complain

My Service plan was cancelled two days before I could take my car for service.

I have had this plan with Liquid Capital and it is suppose to lapse in 2020. I missed my premium and contacted the customer care to find out if i could still reinstate it, to my surprise I was advised that I could still pay the missed premium to update my plan.

I called the consultant a week ago, he informed me that management had decided to terminate my plan and i should have received communication. I expressed my dissatisfaction and had not received assistance since. Today I spoke to the manager, Brioni and she refused to assist and had actually insisted I contact customer service directly going forward.

As part of the cancellation, they are offering me around R670 or so, and I have no idea what i'm supposed to do with that as labour alone at Ford is around R800 an hour.

I cannot stress how frustrating this has been as I have to service my car before end of November.

Anyone, somebody...please assist me. Thanks :)