Clear breach of TCF by Liquid Capital

My experience with Liquid capital has been extremely appalling. I took out a policy in September and the DOC date was communicated via a recorded telephonic line as the 1 September. For the month of October they failed to deduct my premiums and sent an automated sms noting that I had to still make 4 payments- when onky3 more payments were due after the first manual payment. I have contacted liquid capital over 10 times with not one person taking accountability. I was initially put through to Mondi, then Levine, then Amanda the supervisor and now Cawyn (whom I have called for three times and I am unable to reach consistently). Is it so hard for a team to service a simple query like please amend my DOC to state 1 September and to deduct my debit order ???? Today I called in to speak to Cawyn at 11:44 who notes on a telephonic line that even if I was promised that the policy is effective from 1 September they understand TCF but don't need to adhere to it as they have to do what's right for both parties. Where has anyone ever heard such a load of horrid information. I am promised feedback by 1:30pm - failing which the matter will be referred to the regulator