Claim declined before assessment done!!!!!!!

These people have the nerve to decline my claim before even assessing the client now they are all not taking my calls and do not get back to me? My car was stuck and towed to hyundai east rand and was assessed to say it might be the clutch which is covered under wear and tear. Clinton sent an email declining the claim before assessing the car and I want to know what is his agenda and his intention. I escalated and spoke to siyamthanda in customer care and she sent an email to the supervisor by the name of Amanda. A very unprofessional person who refused to speak to my partner on the phone and said to the person that picked up the phone that she will call back and she didn’t. The car has been stuck for almost a month! WHAT IS THIS????!?! Please ask Amanda’s Manager to call me