CAS-558882-R1S4T2 - Ignoring client queries

On 13 August 2019 I received my policy documents for policy TELE***3. Not only did they get half my details wrong but they also sold me the wrong policy. I requested a service plan that will cover me from 105 000km to 150 000km. This would have meant that I would be covered for the 105 000km, 120 000km, 135 000km and 150 000km services. They sold me a plan that covers me for the 120 000km, 135 000km and 150 000km service which is not what was discussed.

After logging the query (on the same day I received the policy documents) all I could get out of them was we are busy looking into the query. For over 2 Months they have done absolutely nothing to resolve my query.

I have made 6 calls to them and they have not bothered getting back to me even once.

Perhaps this will only be resolved when my policy expires in 2022.

When I took out the plan I was warned about liquid capital but I chose not to bother myself with those complaints, I am now starting to see why Liquid capital is getting such a bad wrap.

Unfortunately I feel that we are at a stage where I am going to start demanding feedback as Liquid Capital does not bother with requests. I want feedback by COB tomorrow 24 October 2019.

Thank you very much.