Car Service Authorisation

<p>On the 31/05/2017 I took my car for service at Hyundai Edenvale, The service is suppose to be covered by Liquid Capital under extender motor plan.</p> <p> </p> <p>Towards the end of April/begging of May I called Liquid Capital to varify if my policy was active and I was told it will be active on the 25/05/2017 also I was advised that I have 2000/2500 KM over the service millage. The 15000KM service millage was reached at 76000KM and above this i drove for 2023KM and I booked the car in for service however when I got at the dealership I was told that i was over the 2500KM millage but according to the car I was on 2023KM.</p> <p> </p> <p>Then I lodge this with Liquid Capita and got a refereence no: CAS-236508-B1X0C4 and I spoke to Andile however she told me you guys are busy with other clients and i must just wait. I waited and today is almost a week and i haven't received feedback and I have been calling your office everyday and the response I receive from your consultants is "we logging the call and we will advise you later" till today I haven't received any response from 3 consultants.</p> <p> </p> <p>What I don't understand is that this is now referred to as "good will request" according to the service book, the car is due for service every 15000KM and according to my last service at Edenvale, the next 15000KM would have been reached at 76 000KM instead of 75000KM then when you add 2023KM you reach 78023KM and that's the exact millage I took my car in for.</p> <p> </p> <p>May I please receive update, this car requires service and other maintance issues that needs to be sorted.</p>