Can't get payment back for extended service plan policy paid in full

I processed my request to cancel my extended service plan policy on the 22nd February 2021 with Phineas Phalakatshela and was told i would take 21 days to get payment. I did not receive my payment so i contacted Liquid Capital again on the 24th March 2021 and spoke to Palesa Temogo who now has confirmed that my extended service plan policy is now cancelled. I have tried sending emails and call to find out when payment will be made but can't get any answers. I will not wait another 21 days before i get payment of my R8,200 which i paid upfront. I want answers.