Brutal Treatment

I am very hurt emotionally by what liquid capital is doing to me and other customers ,I took out a services plan with them in 2017 While my car was still new .The consultant advised that my car should go to service on 15KM,30KM and 45KM.I did my first service on 15KM as per the consultant advise ,remember this is my first service ,first car and had no knowledge or whatsoever.Before lockdown i tried to book as it was now on 30KM but they were fully booked and could not assist .When i called again after lockdown i was told my dealer that liquid capital will not cover me as i was supposed to bring it after 12months after my first service .i explained to liquid capital that i did not know about that as i was advised otherwise by their own consultant .I remember the consultant emphasized on 15,30 and 45 and never told me about months and because they are the ones covering me i took their word .Now when i call them they still reject my query even when i am explaining what happened. Prior to them rejecting my query i was given run arounds ,nobody was getting back to me until i called them .The service was very poor and nobody from their escalation called m to get my side of the story ,they just rejected me .I see most customers complaining about this and nobody does anything ,how is it my fault that their consultant **** to me ?In this pandemic how am i gonna get the money to pay for service ?This whole this has affected my mental state that i am unable to go to work at times .somebody help