Bad service with car maintenance plan.

My Mitsubishi has a maintenance plan purchased as part of the purchase. On 14/08/2024 my Car was serviced at Mitsubishi East Rand.

I informed the service advisor that the battery had gone flat on several occasions and that I had charged it repeatedly myself and asked that the battery be replaced. Despite the above information, I was informed that the battery had been recharged and that it was in order. I again pointed out the repetitive problem experienced with the battery. The service advisor took it up repeatedly with Liquid Capital, but replacement of the battery was refused, despite the above information.

Since the service the battery had gone flat on several occasions and had been recharged repeatedly, as before.

Since it is both inconvenient and dangerous to be driving around with an unreliable battery, and since Liquid Capital had made their stance on the matter clear, I had no choice but to replace the battery myself.

I phoned Liquid Capital to request re-imbur*****t for the battery. It was flatly refused and eventually I was told that the matter had been escalated and that I would be called back. About three weeks have gone by and I received no call. I followed it up with an email, to which I received no reply. I cannot recommend this company.