BAD SERVICE FROM CUSTOMER SERVICE DEPARTMENT AND REFUSING TO SERVICE MY CAR!!!!

I phoned when my mileage was only on 162km and asked if my car can be serviced at 165 and i was told to wait for the 1st of December 2018 as my plan will be active then. i phoned on the 1st of December to book my car in for service and was told by customer service consultant , who is VERY unprofessional and unreliable that it can not be serviced as it has reached 170km. She told me that at 165km i had access to lieway benefit for servicing of my car and i was not supposed to wait till it reached 170km and i should have used that benefit. BUT the benefit was not communicated and its also NOT in the contract i signed with Liquid Capital "Motor Happy". she advised that she will listen to the call and investigate and get back to me, 3 days after i spoke to her, when i phoned to follow up, she was either on lunch or not available, yet she promised to get back to me. two weeks passed without getting feedback from her and after the two weeks i then phoned again and was told that she is on leave. how unproffesional to go on leave and leave a client hanging , still waiting for feedback. So i then spoke to another lady in customer service and told me that my car will only be serviced at 180km!!! how ridiculous!!! because i apparently missed the initial service??

I had to give her AGAIN the millieage to send it to the claims department, so that she can find out wether they will be able to grant me "goodwill" BUT she says she is not promising anything because whatever reasonI they will still reject it!!