Bad service

I took out a service plan last year and I was told I have 2 service plans which I have will cover me for 2 services . I called liquid capital to double check if they will service my car I was told yes I’m left with 1 this morning I took my car for service at Hyundai Kempton park I’m told I have to pay cash I dnt have a service plan I need to take an extension which will cover me next year . I get a call from liquid capital from a guy called Sipho which was really helpful he told I have a cover that will cover my service today I don’t need to pay cash he then transferred me to customer care spoke to Tshego he advised I don’t have a cover n later told me I have one but he needs to investigate what’s happening with my policy an hour later I called liquid capital they took my number n told me they will call me later I ended up paying 2k cause no 1 seems to know what’s what