Bad service

On Monday the 14th I called to check if my service plan is up to date so that I can book my car for service. The lady (boitumelos)who was assisting me said is behind by R554( one month) and I also knew that it's was for the month of September 2024.

On Wednesday the 16th I took my car to VW for service to my surprise when they called Liquid Capital they said my account is in arrears and I must pay R1054 before they approve my claim. I was surprised and shocked at the same time I called them using my own airtime because I didn't understand. I paid the money because I drove 300km for my car to be serviced and I can't go back without it being serviced. Even today no one from that company called me to explain or maybe to refund me my R1054 because I don't understand why they said my account is in arrears . The guy by the name of Phale tried explained to me but I still disagree because I only missed 1 payment and what ever he explained why did they not tell me last year when I went to service?? I still feel like I want more explanation