Bad service and customer communication

Good Day,

This is a follow up regarding the above queiry.I clearly raised concerns with the company and they also raised concerns of their own,but now I am a bit worried because I sent all the proof of payments to Sinqobile *** and of all the 5 payments I have done she hasn't allocated nor reinstated my service plan.

I called her on Friday to make a follow up and she said my mails were going to junkmail,so she will go through them and give me feedback after being rude to me on the phone.To my surprise,she hasn't given feedback as promised and hasn't responded to my email.

Kindly know that errors will always happen if communication is as this poor,the next thing they will be complaining about amounts not being allocated.I even sent updated banking details which she hasn't confirmed receipt,I don't know if this is really good customer service?


I would also appreciate this matter sorted and amounts allocated by the end of the day.

Thanks

I would like to attest that Sinqobile Mongeka should be trained on phone etiquette and Customer service.

I think as a client when I addresses my issues her first approach is to apologise for the inconvenience then address update and not scream in my ear that she's been sick that's why she hasn't given me feedback ,I mean I can't address my issues and instead of addressing issues I raised then she started yelling and talking non stop on the phone demanding I pity her for being off sick which I believe she could have rep**** on email and say" Dear ms Lethwane ,I was off sick and my apologies for the delay Kindly resend the attachment hence I can't retrieve it on the previous mail so I can action it.

I am an unemployed client who is making means to make sure my policy is up to date but the very same client is making it impossible for me to stay updated on the very same policy I am paying for? How is that for customer service?

I have never been treated so badly by a service provider and I am really saddened to the amount of rudeness I was exposed to today.

I would appreciate if I dealt with a different consultant and certainly would appreciate if Liquid Capital can review the phone conversations between myself and Sinqobile and advise if that is honestly a way to treat a client?

A lot of unemployed people are looking for jobs and I don't think Sinqobile respects hers!

I am still in shock and actually flabbergasted!