Bad service and a huge inconvenience

I took out a service plan with Liquid capital last year for my car. It's almost a year now that i have been having this service plan with them and i have been paying them every month without any default. I took my car in for service on the 25/07/2019 only to find that the Vin that was captured on the system was incorrect and it wasn't even my fault but the agent that was assisting me with extending the service plan. It's been over a month now since i logged the incident and it still hasn't been resolved to this date. They don't even bother to update me with the progress. I am so frustrated and dissatisfied with the service i am recieving from Liquid capital. On the 25th i had to pay for the release of my car from the dealer after service because Liquid capital couldn't pay and yet i am paying them monthly. I will not recommend this company to anyone the service is so poor. I am disappointed. All i want now is a refund and a cancellation of this policy.