Bad service

Trying to cancel your policy with liquid capital is almost impossible. It's been months before I got direction on how to process a cancellation. My vehicle is under finance and I was asked to get the finance house to complete the cancelation form and sent it through which was done. There was no reply or feedback if they had received the requested documents so I called in after a few days to enquire about the process. You cannot talk to the cancellation department according to the customer service agent and neither can the agent give me any feedback as to when my request will be granted if at all. A tip to liquid capital, I am planning on selling my vehicle and therefore the cancellation. i will definetly not do any future business with a company that does not give good service to exiting clients. The process should be as easy as when I signed on. Awaiting feedback urgently.