Bad service

Thursday(13 February 2020) my car(2017 kia picanto smart) of 23k km started giving trouble. It was serviced not so long ago (October 2019). Everything was reported to be in a good state. Just on Thursday afternoon while driving from work, it started jerking, when starting it, it was picking momentum late. On Friday morning I called for road assistance. I waited for more than 2 hours, they didn't pitch up,I decided to drive because I was already running late for work and Kia dealership was not very far. I drove it when I got there it was even refusing to move forward. The people who assisted me pushed it and we're wondering how I even drove it. I left the car and went to work. I waited for them to call, I also tried calling with no success. After 16:00 someone called telling me they had problems with landline. He told me that they opened the car, took out gear box etc and they seem to have found issue. My clutch is damaged. They will submit authorization for payment from liquid capital in Kia and they seem they will cover the costs. Yesterday I heard same story. Today I was told that they are not paying because they only pay for normal clutch damages. My one is burned. I asked them what was I supposed to do when I called in for help?. Now they are refusing to pay. I have been driving this car for nearly 3 years now without any problems. All of a sudden clutch fails.

Another thing, about a year ago I was called to take in the car because they needed to replace starter.