BAD SERVICE!!!!!!!!

Liquid Capital knows nothing about customer care/service. They will sell you a product and from there onwards you are on you r own.

1. I took out a service plan with them and confirmed with the lady that THEY will start debiting my account on the 1st of December 2017. This meant that after 4 successful payments (March 2018) I will be able to claim. The very same day in the evening I received an sms saying that my first debit will go through on the 1st of January 2018. Thats problem number one

2. Ever since i got the sms, i tried to call them but its either their server is down or people have knocked off early or i am put on hold forever. Once i managed to get through, they sorted out the start date to now be december, but now since the 1st of december had passed, i was now apparently in arreas since i "missed my first payment" HOW ON EARTH IS THAT POSSIBLE. Because i know the calls are recorded i told them that I do not want any arrears under my name since this whole issue was caused by them and not me. Problem number two

3. I made the first payment manually and requested them that as of January they debit my account going further. 1st of January comes and nothing goes out of my account, I call them to ask if they have debited my account, the chick rudely tells me how they cant tell if its gone through or not and I must call the next day to find out. I call the next day and she tells me that I am supposed to make payments myself. AND I AM LIKE, WHYYYYYYYY? I have told you numerous times before to debit my account. Problem number three

4. Since then they still haven't debited my account and i have been making payments manually on the due date every month. In the document that was sent to me, it states that my plan starts on the 1st of march which is when my car is due for service. I take my car to the dealership and i am told that my service plan is still pending. Problem number four.

I am sick and tired of the incompetence of these people. everytime there is a problem I always have to run around behind them for ages before the problem is solved. They are efficient in selling a product but they are sh*tty when it comes to customer service. I regret the day i bound myself to this bullsh*t.