Bad Customer Service

Ja Liquid Capital, I do not learn from my bad experiences I had and still have with this company. In 2016 my IX35 service was rejected, I bought a Ford Ecosport last year of which the dealership serviced the car at 114000 km(Which in my limited education was for the 120000km service as per the service book. The car had a problem with the electric fuel tank and I towed the car into an approve Ford dealer only for LIquid Capital to reject the claim on grounds that the dealership did not ask for approval to fix the car, I had to pay cash for the repair. Now the car is at a Ford dealership for the 140000km service as per the service book schedule but Liquid capital do not want to pay for the service on the grounds that I did not service the car within 12 months of the previous service as per a Jeanette who works in Liquid Capital's credit department. I was not informed or advised about this rule, it came as a big surprise to me. I am still waiting for a callback and my car is still at the dealership. Poor very Poor.