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Bradford K

1 reviews | Active since Jan 2016

29 Apr 2024, 13:43

Bad consultation and overall client service

I have or had a Service plan, paid for every month.. Took my Kia to Kia today 29/04/2024, only to find out that I had to take the car for a service on 150 000km and not 158 000. The service indicator only came up at Friday... I do not take willy nilly to be services and when the service indicator came up, took car for a service. KIA service Centre called to inform me, I have no Service Plan available.. I call LC and the agent said, my Plan is active, but cannot take car for service as I missed the deadline which was 150 000...I mean does this make a difference and the mere fact LC still deducted my installments, says a lot... In my anger I canceled my plan there and then and collected my car from. KIA service center...

Disgusted!!!! Bad serivice

Regards, Bradford

0
Replies (6)
LiquidCapital
LiquidCapital's reply29 Apr 2024, 13:45
Official
 Hello Bradford We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.  Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.  Expect a call from us to assist you further.  Warm regards, LiquidCapital Team 
BK
Bradford K's update30 Apr 2024, 08:52
Reviewer Update
Thus far No response or attempt to contact me or rectify the poor information shared.
BK
Bradford K's update30 Apr 2024, 12:30
Reviewer Update
No call registered on my phone.. Apart from the wrong Vin number and correct Registration, you most probably have the wrong contact number as well..... I will cut my losses of premiums paid....
BK
Bradford K's update01 May 2024, 07:47
Reviewer Update
So this morning, to my surprise after I cancelled, you still deduct the premium for a Plan I cannot use... Just yet again proofs my point.
BK
Bradford K's update02 May 2024, 10:29
Reviewer Update
I am reversing the Debit that was deducted.
LiquidCapital
LiquidCapital's reply02 May 2024, 13:25
Official
Good day Mr. Koopman  We did try to contact you, unfortunately, to no avail.  Kindly reply to the email we’ve sent to you.  Warm regards, The Liquid Capital Team