bad bad bad service

I had a service plan with liquid capital and the agreement was coming to end feb so I called the called centre to ask if I could renew my service plan and what would be required he said id have to pay a new amount since that one has expired and I will start to pay 450 but first debit order will be 561 I agreed because he said the old one is finished and I will be paying a new amount, the month of march I was debited twice I called them again which Thato Ntheledi the consultant said that the consultant didn't explain to me that I will have to pay twice which now it wouldn't make sense for me to do so, so I requested the recording and I was told that I will receive it within two weeks so I could review it, then After 3 weeks Thato Ntheledi sent an email that reads " Good day Mr. Mohlaka

Thank you for contacting Liquid Capital.

Kindly note that we have received feedback regarding the sales query.

“The only thing confirmed regarding the previous plan was that the last service covered on it will be 135 000 km and the premium

The agent stated that on the extension he will cover from 150 000 km”

Should you require any assistance please do not hesitate to respond to my email." no audio clip attached then I responded to the email as per her request asking about the recording she hasn't responded yet and today they debited me twice without the recording and explaining only they reviewed the recording not me