Auto service plan misunderstanding

Today I had a serious issue with Hyundai Milnerton Cape Town . I had called them in February to make sure my final major car service would still be valid when I return from a 2 month trip to Australia. Otherwise I would have had the final contact service done in February before I left . But not only did the service department assure me early May would be fine but also her colleague and manager agreed May . I even took down both their names . When I returned from Auz I called this morning to book the service for them to tell me my Service Plan expired in February and the major service would be at my personal cost ! Hyundai Milnerton said I need to phone their Insurance company and I need to sort it out myself! I was really upset . They gave me LIQUID CAPITAL’s number and speak to their customer care . I can only say Karabo at Liquid Capital was very patient and understanding and promised to plead my case and try fix things for me - she said she could not promise anything but would let me know in 2 - 4 hours . That she did . And they were sympathetic to my problem and agreed that they would temporarily reopen my contract to allow my service to be done . YAY !! They went a step further for me and they phoned Hyundai Milnerton to clear it for me too . Thank you Karabo and thank you LIQUID CAPITAL for allowing a personal touch in to sort it out . I appreciate your service and understanding