******* Attitude

I wanted to share an experience I had with Liquid Capital's customer service recently. I reached out to inquire about a double deduction issue I had encountered with my account. As I was explaining the situation to the consultant, she began speaking over me, which made it difficult for me to convey the details effectively. Politely, I interjected to let her know that I was still speaking and proceeded to explain the sequence of events that had unfolded over the past few months.

Unfortunately, instead of showing understanding or patience, the consultant exhibited a noticeable attitude. She abruptly requested that I email her my bank statements for further review, which I promptly did. However, when she received the statements, she expressed frustration because my bank could only provide statements for the past six months, whereas she had requested four.

Subsequently, she phoned me in a manner that can only be described as rude, stating that we would need to go through all the pages of the statements to identify the dates when debit orders were processed. Frankly, I found this approach quite astonishing, as it is part of her job responsibilities to handle such matters with professionalism and efficiency.