Approved a quote but it was never honored, now I’m being told to redo the whole sales process even though they didn’t not acknowledge my communications!!!

Received a quote in February 2022, my final service on my previous account was in February 2022 so I needed to update my quote. Had a nightmare service day where my service initially was rejected then after a 10 hour wait, my service was approved. I initially requested to cancel due to this bad service but then asked 2 different consultants, Clyde and Siya to retract my cancellation request and proceed with my debits.

Only now going through my year end finances did I realize my premium was never deducted! LiquidCapital are now claiming that my retraction was never received although I sent the proof through to their messenger.

The only option now is to go through another sales call which essentially means that it will be a higher premium than quoted and also that I will not be in time for my Feb 2023 service.

Now only after putting up a fuss on Facebook am o being bombarded with calls. I do not want a call, I want your mistake to be corrected. Your customer service callers have awful attitudes, do you think a call with them will make me feel better about your service?